TERMS & CONDITIONS
Welcome to Bomull Baby!
By law, the Consumer Contracts (Information, Cancelation and additional charges, regulations 2013, SI 2013-2014) say that I must give you certain key information before a legally binding contract between you and me is made (please see below). I will give you this information in a clear and understandable way.
Some of this information is also set out in this contract, such as information on our complaint handling policy.
Right to cancel – Goods
The consumer Contracts (Information, Cancellation and additional charges) regulations 2013 say that up to 14 days after receiving your goods, in most cases*, you can change your mind and get a full refund.
* please see my refund policy
Your consumer rights – Goods
The consumer act 2015 says goods must be described fit for purpose and of satisfactory quality.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454040506.
The information in this summary box summarizes some of your key rights and it is not intended to replace the contract below which you should read carefully.
* Please read full Terms and conditions.
This contract sets out:
Your legal rights and responsibilities;
My legal rights and responsibilities and;
certain key information required by law;
In this contract
“I” “me” “my” – refers to Lara Carvalho trading as Bomull Baby
My website – Refers to the website on which these terms and conditions are displayed www.bomullbaby.com
“You” or “your” – means the person accessing or using my website to make a purchase
Contract – means the individual legally binding contract formed between you and me when you place an order which I accept according to the provisions of clause 2. (Information)
- Conditions of Use
These terms and conditions outline the rules and regulations for the use of Lara Carvalho trading as Bomull Baby’s Website, located at www.bomullbaby.com
By accessing this website, I assume you fully accept these terms and conditions. Do not continue to use my website if you do not agree to take all of the terms and conditions stated on this page.
These terms and conditions apply to any sale of goods on my website. If you buy any goods from my website you agree to be legally bound by this contract and the terms and conditions herein.
You may only buy goods from my website for non-business purposes.
This contract is only available in English and no other languages are available for this contract.
When buying any goods on my website you also agree to be bound by:
My terms and conditions of use and any documents referred to therein.
No contract will exist between you and me for the sale of any goods bought by you unless and until I confirm via email that I am dispatching your order. Products featured on the website are held in stock, and every effort will be made to complete an order to your requirement.
No liability is accepted where I am unable to complete an order, your statutory rights remain unaffected.
The acceptance of your order will be deemed to occur on the allocation of the goods to your order. The completion of the contract between you and me will occur when the order is dispatched unless you have cancelled the order in accordance with my instructions.
I will send you an e-mail acknowledging your order, once it has passed through my security checks. I may not accept your order for one of the following reasons:
I may have been unable to obtain authorization for your payment.
The product you ordered may be out of stock. (See Product Availability – below.)
I may have identified a pricing or product description error.
There may have been a failure to meet the eligibility to order criteria as set out in my Terms and Conditions.
These Terms and Conditions, and all matters connected with any order you place on my website, are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with, or arising out of, the website or any order you place on the website.
If you are under the age of 18 you may not buy any goods from my website.
- Part of your order is missing
Regrettably, mistakes can happen. If you have received your order and an item is missing, please first check your dispatch note for any indication that the item is being dispatched separately. If the item is not included on the dispatch note, it will be arriving separately. If the item is listed but not present, please email email@example.com quoting your order number and stating the missing item and I will investigate the matter further.
I constantly strive to ensure that the products I bring to your door are of the highest quality. However, if for any reason, you are not entirely satisfied with the products you ordered, I am happy to exchange or refund items that are sent back to me within 30 days, just complete the returns form. In the event of a refunded return, I require that you return the new and unused goods with all the original labeling attached within 30 days of receiving the goods. New and unused means there are no marks on the item, the item has not been worn, washed, has the original tags and has been returned in a saleable condition. When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. I will not accept returns for any non-faulty items that fail to meet the standards and instructions set by me. This does not affect your legal rights, including your right to claim a refund, replacement, repair, and/or compensation where the goods are faulty or misdescribed.
Please return with proof of purchase, in perfect condition. You must send returns back by recorded delivery to ensure that I receive them. I cannot be held responsible for items that go missing in the post.
Please note that I cannot refund shipping and or delivery charges whether they are within the UK or abroad. All items purchased on the www.bomullbaby.com website must be returned to 61 Bridge Street, Kington, Herefordshire HR5 3DJ at the responsibility of the sender.
I cannot be held responsible for items lost or delayed when being returned.
Upon receipt of an order, if any item has been received with no tags, customers should notify me (via email at firstname.lastname@example.org) on the same day if you wish to return any item. I strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags.
In the event of an exchange, items are subject to product availability and you will incur any shipping costs for returning items to be exchanged. I can only exchange an item for a different size, style and colour subject to stock availability. All exchanges enquiries can be made by contacting me at email@example.com
Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.
For exchanges, I ask that the above procedure is used and a new order placed online for the preferred item. Unfortunately, I am currently unable to process exchanges any other way and I apologise for this.
The costs of returning goods to me will be borne by you.
- Faulty or incorrect items
Faulty or incorrect items sent from within the U.K – Faulty or incorrect items sent from outside the U.K
(When applicable) – Due to technical processes used, it is imperative that each individual garment’s washing instructions are adhered to exactly as stated on the care label. Each garment is wash-tested thoroughly and quality-checked on each production batch prior to leaving the supplier. I cannot accept returns that have been, torn or damaged due to incorrect washing or use. Please allow 7-10 working days from receipt of a return for me to process a refund or exchange. Once a refund is processed you will receive a confirmation email (the email will be sent to the same email address as your order confirmation). After receiving the confirmation email, please allow a further 5-10 working days for the refund to clear into your account. This time frame is dictated by your bank or card issuer and is outside of my control. Your refund will be credited to the same card or payment method with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) I will contact you to discuss alternatives.
If your item is deemed faulty, I will refund your postage costs too just email a photo of the item with the returns form prior to returning your item to firstname.lastname@example.org and I will then provide you with a free returns label.
Under the Consumer Contracts Regulations, your right to cancel an order starts the moment you place it and doesn’t end until 14 days have passed from the day your goods were delivered to you, your nominated neighbour or your dedicated safe place.
If you wish to cancel your order you can notify me by email to email@example.com
If you need a template just use this one.
Upon receipt of the goods, I will give you a full refund (unless any goods fail to meet the standards set above, please see the refunds section) of the amount paid or an exchange product as required. Again, as explained, in the event that the product has been used or damaged by you in any way, the right to return the goods to me will not apply.
The costs of returning goods to me must be borne by you.
Once the goods have been returned to me within the above stated time frame, I will begin to process your refund request. Each item will undergo a quality control check and once verified your refund will be processed. Only goods I have received, can confirm as new undamaged and unused will be eligible for a refund. Correctly returned products will be credited to the original purchaser’s, bank and/or PayPal account. The same applies to all EU country customers excluding shipping charges. You will be notified via email to the address provided at the point of placing your order. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from me.
You can request a refund of a completed payment by sending an email to firstname.lastname@example.org providing your order reference.
How your money is refunded depends on how you made the original payment.
If your payment came from your bank account, it will be refunded to that bank account.
If your payment came from your PayPal balance, it will be refunded to your PayPal balance.
If you paid part with your PayPal balance and the rest with your debit or credit card, we’ll refund the amount paid by debit or credit card directly to the card, the rest to the PayPal balance.
If you paid part with your PayPal balance and the rest with your bank account, we’ll refund the amount paid by bank account directly to that bank, the rest will return to the PayPal balance.
If you paid using PayPal Credit, the amount is refunded to your PayPal Credit account. Refunds to credit or debit cards can take up to 30 days depending on the card company involved.
A refund will not be issued for the items which fail to meet our standards set forth above.
- Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded (unless they are deemed faulty).
- Pricing Policy
All prices shown on the website are in £ Sterling and are final (you will not have to pay any VAT). You will be required to pay for any delivery charges specified during the order process.
- Product availability
If an item sells out, I will take it off the website at the earliest opportunity and it may not be made available again. If items that you order should be out of stock or delayed for any reason, I will try to contact you at the e-mail address you provided when placing your order. If I cannot contact you, or receive no response to our e-mail, I will continue to process the remaining items on your order. All items are subject to availability.
I accept payments via bank transfer and PAYPAL only.
I will dispatch your goods when payment has been made and the funds have reached my Bank account.
Please use your purchase order number as the reference. This is the number on your invoice.
My Bank Account details are as follows:
Account Name: Ms L De Carvalho
SORT CODE: 30-99-21
ACCOUNT NUMBER: 75534660
International electronic Bank Transfer
Payments MUST be made in GBP (GB Pounds) and all fees, commissions, and levies issued by the banks involved must be paid by the customer.
If international payment is made by bank transfer, you will need to pay for any fees incurred as part of the exchange. The full value owed must be paid in GBP.
In addition to the information above, the following information will be needed if payment is being made by electronic Bank Transfer from a different country:
Account Name: Ms L De Carvalho
CORRESPONDENCE ADDRESS: 61 Bridge Street, Kington. Herefordshire HR5 3DJ
Every item will be packed carefully and using only ecological materials.
I will always make every effort to ensure your purchase gets to you quickly, safely and in the most cost-effective way possible.
All purchases are sent via one of the following Courier Services: Parcel Hero, Parcel to go that use the world’s most reliable couriers. All orders will include real-time parcel tracking as standard. This means that you can keep an eye on your shipment at all times.
Your order will be packed and dispatched, provided:
- The item you have chosen is in stock
- The delivery address has been verified.
- The payment has been approved.
I will send you an initial email confirming receipt of your order and then a further email confirming the dispatch of your order along with your order reference number. Orders can be delivered to either a business or residential address. Please note: It is the customer’s responsibility to ensure that they are able to receive their delivery. The couriers I use will provide with up to date email and text messages of expected delivery times and also provide an easy service where you will be able to rearrange delivery if you are unavailable to accept your parcel. I will not be held responsible for missed deliveries. The couriers hold the authority to leave parcels in a safe place or with a neighbour as part of their service if no one is at the delivery address. Any items stolen are the customer’s responsibility under Consumer Right unless you have specifically stated in your order notes that you are not happy with this arrangement. I will not be held responsible for any lost parcels.
Safe Place – What is classed as a safe place? A safe place enables a courier to collect or deliver your parcel even if you are not in. It should be dry and secure from public access but still easily accessible to our courier. Typical examples include a shed, greenhouse, porch or hidden area within the private boundary of the property.
- Delivery Costs and Times
Delivery costs: UK Mainland 4 £
Currently, deliveries are only available to UK Mainland but please feel free to email me at email@example.com to get a delivery quotation for the following European Countries.
|5. Czech Republic (Czechia)|
UK Mainland up to 3 days
Rest of the European Countries listed above between 4 to 10 days. Please note this is only an estimate. For more information on delivery costs and times please email me on firstname.lastname@example.org
If an order is placed on Friday after 10 am it will only be processed on the next working day. This includes all cancellation periods and the time limits for returning goods, providing refunds, etc.).
- International Orders
I will not be liable for any import duty for international orders.
Unless otherwise stated by me, Lara Carvalho trading as Bomull, I own the intellectual property rights for all material on Bomull Baby’s website. All intellectual property rights are reserved. You may access this from my website for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from Bomull Baby’s website
Sell, rent or sub-license material from Bomull Baby’s website
Reproduce, duplicate or copy material from Bomull Baby’s website
Redistribute content from Bomull Baby’s website
This Agreement shall begin on the date hereof.
You are permitted to print and download extracts from this website for your own use on the following basis;
- No documents or related graphics on this website are modified in any way;
- No graphics on this website are used separately from accompanying text;
- Any of my copyright and trademark notices and this permission notice appear in all copies.
Unless otherwise stated, the copyright and other intellectual property rights in all material on this website (including without limitation photographs and graphical images) are owned by me or my licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with what was written above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this website.
No part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without my prior written permission.
Any rights not expressly granted in these terms are reserved.
- Service Access
While I endeavour to ensure that this website is normally available 24 hours a day, I will not be liable if for any reason the website is unavailable at any time or for any period.
Access to my website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond my control.
- Optional tools
I may provide you with access to third-party tools over which I neither monitor nor have any control nor input.
You acknowledge and agree that I provide access to such tools” as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. I shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
I may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
- Personal information
- Errors, inaccuracies and omissions
Occasionally there may be information on my website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. I reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). I undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
- Visitor Material and Conduct
You are prohibited from posting or transmitting to or from this Website any material:
- threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.
For which you have not obtained all necessary licenses and or approvals. Which constitutes or encourages conduct that would be considered a criminal offense, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any 3rd party, in the UK or any other country in the world; or Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the website (including without limitation, by hacking)
I will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of what I have written above.
- Links to and from other websites
Links to 3rd party websites on this website are provided solely for your convenience. If you use these links, you leave this website. I have not reviewed all of these 3rd party websites and I do not control and am not responsible for these websites or their content or availability. I, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the 3rd party websites linked to this website, you do so entirely at your own risk. The use of any other website may be subject to terms and conditions applicable to such a particular website.
If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, the homepage of this website, and subject to the following conditions:
You do not remove, distort, or otherwise alter the size or appearance of the Bomull Baby logo;
You do not create a frame or any other browser or border environment around this website
You do not in any way imply that we are endorsing any products or services other than our own.
You do not misrepresent your relationship with myself nor present any other false information about myself.
You do not otherwise use any Bomull Baby trademarks displayed on this website without my express written permission.
You do not link from a website that is not owned by you; and
Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any person or otherwise does not comply with all applicable laws and regulations. I expressly reserve the right to revoke the right granted in this clause for breach of these terms and to take any action we deem appropriate.
You shall fully indemnify me for any loss or damage I may suffer or incur as a result of your breach of clause.
While I endeavour to ensure that the information on this website is correct, I do not warrant the accuracy and completeness of the material on this website. I may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on this website may be out of date, and I make no commitment to update such material.
Occasionally, an error may occur and goods may be either incorrectly priced or described in which case I will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. I reserve the right to correct any errors from time to time. I will (at my discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If I am unable to contact you or you do not wish to continue with the order at the correct price or correct description, I will cancel your order and refund the price you have paid.
The material on this website is provided ‘as is’ without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, I provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this website.
I and any other party (whether or not involved in creating, producing, maintaining or delivering this website), exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a 3rd party (including without any limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interpretation, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of access to, use of or browsing this website or your downloading of any material from this website or any websites link to this website.
Nothing in these terms and conditions shall exclude or limit my liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977)(ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
You agree to indemnify me fully, defend and hold me, harmless from and against claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.
- Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law.
Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
I do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.
You agree to indemnify, defend and hold harmless Lara Carvalho trading as Bomull Baby and my licensors, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or me. You may terminate these Terms of Service at any time by notifying me that you no longer wish to use my Service, or when you cease using my website.
If in my sole judgment you fail, or I suspect that you have failed, to comply with any term or provision of these Terms of Service, I also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
- Entire agreement
My failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by me on this website or in respect to The Service constitutes the entire agreement and understanding between you and me and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and me (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.
If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.
- Changes to terms of service
You can review the most current version of the Terms of Service at any time at this page.
I reserve the right, at my sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to my website. It is your responsibility to check my website periodically for changes. Your continued use of or access to my website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
- CONTACT INFORMATION
If you have got any questions in regards to my website’s terms and conditions or if you would like this policy in another format (for example: audio, large, print or braille) please contact me via email on email@example.com
As a result of the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, online sellers of goods or services must provide additional information regarding alternative dispute resolution (ADR) schemes